United Way-Connecticut is a non profit organization in Westbrook, CT. Open: Mon–Sun Open 24 hours. Phone: (860) 571-7500. Address: 55 Capital Blvd, Rocky Hill, CT 06067. Average rating is 3.2 stars from 15 reviews. Website: https://www.ctunitedway.org/.
United Way-Connecticut
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A modern building with reflective glass and colorful landscaping. — United Way-Connecticut
3.2 15 reviews Today Open 24 hours

Connecticut's Statewide Lifeline for Real Help

Connecting people across Connecticut to critical services, crisis support, and childcare resources every day of the year.

About Us

United Way of Connecticut operates one of the state's most far-reaching human services networks, running programs that touch families from Bridgeport to Windham and every corner in between. Based at 55 Capital Blvd in Rocky Hill, the organization serves as the backbone behind several programs Connecticut residents depend on: the 211 helpline, the 988 Suicide and Crisis Lifeline, Care 4 Kids childcare assistance, and CT Paid Leave support.

The scope of this work is genuinely statewide. When a parent needs help finding affordable childcare, when someone is navigating a financial crisis, or when a person needs a referral to local social services, the infrastructure behind those connections runs through United Way of Connecticut. The organization also leads ALICE research, a data initiative that tracks financial hardship among households that earn above the poverty line but still can't cover basic needs, giving policymakers and advocates real numbers to work with.

Advocacy is woven into everything here. United Way of Connecticut doesn't just refer people to services. It works to shape the policy environment so that those services exist and are funded. That combination of direct support and systemic change is what distinguishes this organization from a simple call center.

What We Offer

The 211 helpline is the centerpiece of United Way of Connecticut's direct service work. Available around the clock, 211 connects callers to referrals for food, housing, healthcare, childcare, and dozens of other needs. The 211 Child Care information and referral service and 211 Child Development screening and referral extend that reach specifically to families with young children.

Beyond 211, the organization supports the 988 Suicide and Crisis Lifeline, providing a critical resource for people experiencing mental health emergencies. Care 4 Kids helps income-eligible families access childcare subsidies, and the CT Paid Leave program support assists residents in understanding and accessing Connecticut's paid family and medical leave benefits.

On the systemic side, ALICE research and data initiatives produce rigorous, county-level analysis of financial hardship across Connecticut. This data fuels the organization's advocacy and policy work, pushing for changes that address root causes rather than just symptoms.

Why Choose Us

Statewide reach across all of Connecticut, serving urban, suburban, and rural communities through a single coordinated network.
Multiple critical programs under one roof: 211, 988, Care 4 Kids, and CT Paid Leave support, all connected.
ALICE research provides hard data on financial hardship, grounding advocacy in facts rather than assumptions.
Available every day of the week, giving Connecticut residents a consistent point of contact regardless of when a need arises.
Policy and advocacy work complements direct services, addressing the systems that shape whether help is available at all.
Child-focused services include both childcare referrals and developmental screening, supporting families from the earliest stages.

What Our Customers Say

Don't just take our word for it - hear from our satisfied customers

Click to Rate & Review This Business ✍️
9 months ago
"NO HELP. They don’t follow up with a phone call. I was suppose to have a CAN APPOINTMENT OVER THE PHONE THREE TIMES NO ONE CALLED. I have been going through a crisis since August 2024 . 211 HAS BEEN NO HELP. Many of people I have came across during my hard times have said the same. THERE NEEDS TO BE BETTER HELP IN CT . Having kids with autism I need stability and crying for help from the state was no help. Thank God I am mentally strong and stable. Good luck to those who need the help."
— Clara hinton
4 months ago
"I tried to use the support warmline for emotional support using fake info and they sent the cops to my boyfriends house, thanks 211 that actually pushed me closer to suicide"
— P. K.
a year ago
"Whenever I call 211, I feel that I have wasted my time for the following reasons. 1) the info is out of date or wrong 2) they ask if they can text the info but it never comes through 3) it's another place that makes promises and feels like a gatekeeper in many ways. I wasted HOURS on hold and checking out the bogus info."
— Paul
3 years ago
"This is an absolute joke. Called 211 for shelter being that we were homeless on Jan. 14/2022. We had a shelter called us, someone came out to verify us. Then we never heard from them again. I've called 211 all the way up until August 2022, told me to reach out to my navigator but when I call she never answers. Neither does anyone else in her field. I feel so bad for recommending anyone to 211. They're no help. We are okay now. But don't promise help when you can't give it. Will be posting this review under the Fairfield Operation Hope as well"
— Norma Sinanan
9 years ago
"I received an unsolicited call from them asking me to take a survey -- I'm positive I never called them before. I don't know how they got my number. There was no way to remove my number via the automated system, and when i visited their website, the person on the online chat was unable to help me. They said they'd "tell their supervisor", but they didn't have my number so who cares? I called in to have my number removed and was on hold for a half hour waiting to talk to someone. who was then able to remove it. I do not appreciate having to go through all that just to stop receiving unwanted calls, and I'm sure most people just deal with the calls instead. Don't give these people your phone number."
— Jacques Bouchard

Frequently Asked Questions

What is 211 and how do I access it?

211 is a free, confidential helpline that connects Connecticut residents to local social services and referrals. You can reach it by dialing 2-1-1 from most phones. United Way of Connecticut operates this service statewide.

What is the 988 Suicide and Crisis Lifeline?

988 is the national Suicide and Crisis Lifeline. United Way of Connecticut supports this service in Connecticut, providing a resource for people experiencing a mental health crisis or suicidal thoughts. Call or text 988 to reach support.

What is the Care 4 Kids program?

Care 4 Kids is a childcare subsidy program that helps income-eligible Connecticut families pay for childcare. United Way of Connecticut administers support for this program. Contact 211 or visit ctunitedway.org for eligibility information.

What does United Way of Connecticut do for CT Paid Leave?

United Way of Connecticut provides support to help Connecticut residents understand and access the state's Paid Family and Medical Leave program. This includes information and referral assistance through its helpline network.

What is the ALICE research initiative?

ALICE stands for Asset Limited, Income Constrained, Employed. It is a research framework that measures financial hardship among households that earn above the federal poverty line but still cannot afford basic necessities. United Way of Connecticut produces ALICE data for Connecticut communities to inform policy and advocacy.

Where is United Way of Connecticut located and what are its hours?

United Way of Connecticut is located at 55 Capital Blvd, Rocky Hill, CT 06067. The organization's programs, including the 211 helpline, are available seven days a week. Visit ctunitedway.org for more information.

Does United Way of Connecticut serve my area?

Yes. United Way of Connecticut operates statewide programs that serve residents across the entire state, regardless of which town or county you live in.

Hours of Operation

Open Now · Open 24 hours
Monday Today Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
68° Clear 55 Capital Blvd
Mon 77° 62°
Tue 74° 59°
Wed 80° 55°
Thu 84° 61°
Fri 83° 64°
Sat 85° 64°
Sun 82° 59°

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